Charles Raymond Lynch Jr

138 Lorene Drive, Red Oak, TX 75154·469-285-1786·crl777@aircanopy.net

SUMMARY

Excellent team member who is looking to go into a different career path.  Over 40 years of exceptional supervisory, staff management and customer service experience developed working in the US Army, telecommunications, business owner and banking operations industries.  Experience encompasses the following:  Motivating, developing, and directing people as they work to accomplish a goal.  Preparation of technical planning documentation for funded programs and projects including fiscal requirements.  Demonstrated ability to analyze information and proactively develop solutions to problems.  Performed as contracting officers technical representative (COTR), performing analytic and evaluation duties, including the planning, scheduling, acquisition, installation, integration, modification, and testing of telecommunications systems equipment and commercial services using knowledge gained in COTR Level II training.  Supported Risk Incidents; including fires, earthquakes and floods as Certified Tower Climber and Incident Communications Technician while maintaining accurate accountability of radios issued to support staff and incident crews.

 

SELECTED ACCOMPLISHMENTS

 

§    Served on Division Level project committee during 2014 that developed new training procedures, enhancing the training program and provided information for Information Technology to update on-line training material.

 

§    Successfully implemented processing and staffing changes during the Wells Fargo - Wachovia merger allowing no impact to customers.

 

§    Refined shift operating procedures that increased productivity during 2009 by 10 percent and allowed for a 25 percent decrease in labor.

 

§    During 2008-2009, Maintained a quality of 0.32 per 10,000 items processed; goal is 1.0 per 10,000 items processed.

 

§    Increased overall shift productivity by 58 percent in 2007 and maintained superior quality ratings.

 

§    Implemented employee incentive programs in 2001 that reduced processing errors by 40 percent and employee turnover by 50 percent.

 

§    Planned and executed an inventory plan in 2003 for the replacement of 795 radios located in 27 locations.  Completed project in 3 months versus 9-12 month normal timeframe and received Merit Award for success.

 

§    Directed implementation and revised workflow procedures in 2000, effectively increasing productivity by 8.49 percent, while maintaining a 99.99 percent on-time transmission rate for customers.

 

§    Analyzed, developed and implemented a standard telephone and switchboard-numbering plan, eliminating duplication while reducing the emergency deployment response times for the XVIII Airborne Corps support units.

 

§    Reviewed equipment cost variables, coordinated equipment availability and verified equipment compatibility while assisting with the planning and engineering for the fielding of new equipment into four signal battalions.

 

§    Earned Bronze Star during the Gulf War.

 

 

 

 

 

PROFESSIONAL EXPERIENCE

 

 

Wells Fargo Company - Dallas Wholesale Lockbox                                                                 07/2009 – Present

Operations Manager 2 - Directly manage 15 person staff and responsible to facilitate the operations of a production shift consisting of 60-80 team members. Provide quality control procedures for sensitive customer accounts. Provide timely processing of administrative operations including salary increases, staff monthly and annual performance reviews, resolve issues among staff and provide awards or disciplinary actions as needed.  Provide new-hire training and cross training for staff to insure goals and site objectives are accomplished. Analyze production requirements, conduct oral staff briefings and provide oral or written production and staffing reports to the site manager.

 

Wells Fargo Company - Dallas Wholesale Lockbox                                                                 5/2008 – 06/2009

Evening Shift Manager - Managed 10-18 person staff consisting of part-time, full-time and temporary contingent processors. Analyzed production requirements and goals to insure excellent customer service. Oversaw the outbound mail room. Conducted verbal shift briefings, administered written performance reviews, and wrote recommendations for staff salary increases and promotions. Implemented and monitored new processing procedures for HIPAA medical accounts to insure compliance with regulatory and operations requirements. Prepared and administered $250K staff salary budget. Oversee the outbound mailroom.  Designated as the site records retention coordinator and served as site liaison when implementing new processing procedures for medical accounts.

 

Wachovia Corporation - Baltimore Wholesale Lockbox                                                           9/2005 – 4/2008

Weekend Shift Manager - Managed 20-25 person workforce, providing the mentoring, leadership and training for top performance. Conducted staff briefings and administered performance reviews. Analyzed production and quality requirements, providing written recommendations for improvements that helped the site meet processing goals. Monitored and ensured timely processing of administrative operations including salary expenditures. Counseled staff monthly and annually on behavior and productivity and quality of work. Investigated, recommended and administered disciplinary action as needed, and rewards for excellent performance.

 

USDA Forest Service - Black Hills National Forest                                                                    6/2002 - 8/2005

Telecommunications Specialist, GS-391-09, and Electronics Technician, GS-0856/10 – Directed and planned telecommunications systems throughout the Black Hills National Forest, Nebraska National Forest and North Dakota Grasslands.  Directed and planed and administered installation, maintenance, repair and operation of the Forest
telecommunications network. Investigated and negotiated with federal organizations, local companies and private vendors to resolve problems. Recommend cost effective equipment changes and upgrades to improve customer service. Received promotion and additional territory. 

 

Wachovia Operational Services-Dallas Wholesale Lockbox                                                      1/1998 - 5/2002

Weekend Shift Supervisor - Managed diverse 23-person workforce. Developed shift goals and coordinated with other shift managers to insure deadlines and goals were met. Analyzed production requirements and maintenance support from local vendors, developing monthly budget cost ceiling forecasts. Prepared, maintained and administered $210K annual budget.  Coordinated with cooperators, internal staff members and external management, ensuring procedures were correct and realistic.

 

Lynch's Sporting Goods                                                                                                               7/1993 - 12/1997

Business Owner and Full Time Student - Established, marketed, advertised and managed a retail sporting good business.  Maintained budget, office files, purchasing, expenditures and tax records.

 

United States Army                                                                                                                        7/1973 - 7/1993

Supervisor and Manager (Non Commissioned Officer) - Directed and supervised up to 35 enlisted soldiers, providing them training, mentoring and leadership. Managed up to 11 telephone switchboard supervisors during deployment, motivating them to provide excellent customer service. Obtained rapid promotion, received recognition for obtaining superior results and earned the reputation of one who always gets the job done. Managed the largest deployed corps-level telecommunications network ever fielded. Directed and administered the engineering, preparation and dissemination of database information used to establish telephone-switching support for the deployed XVIII Airborne Corps units and emergency operations center supporting over 3,300 soldiers. 

 

 

 

 

EDUCATION

 

 

Fayetteville State University, Fayetteville, NC, Bachelor of Science Degree - 12/1997, Major: Business Administration, GPA: 3.355 out of 4.0, Honors: Cum Laude. 

 

Course List: Legal Environment of Business, Introduction to Information Management Systems, College Algebra, Principles of Accounting I, Comparative Physical Science, Applied Calculus, Principles of Accounting II, Statistics for Business and Economics, Introduction to Speech, US History Since 1865, Principles of Finance, Money, Banking and Finance, Production and Operation Management, Business Communications, Marketing Management, Managerial Accounting, Marketing Research, Business Policy, US History to 1865, Small Business Management and Enterprise.

 

Fayetteville Technical Community College, Fayetteville, NC, Core Coursework Completed - 8/1995, Credits transferred, 1995, Major: Marketing/Retail, Minor: Associate in Arts, GPA: 3.36 out of 4.0.

 

Course List: Grammar, Algebra I, Supervision, Human Resource Management, Management, Composition II, Oral Communications, Introduction to Business, Basic Mathematics, Marketing, Business Math, Personal Development and Communication, Consumer Behavior, Keyboarding Skills I, Introduction to Microcomputers, Retailing, Promotion, Services Marketing, Fitness for Life, English Composition, Western Civilization I, World Civilization II, Introduction to Data Processing, English Composition and Literature, Algebra II, Microeconomics, Intermediate Algebra, General Psychology, Macroeconomics, Music Appreciation, General Biology I, Biology Lab.

 

Saint Leo University, Saint Leo, FL, Masters of Business Administration Major: Health Care Management, stopped due to constant work schedule changes. 

 

 

PROFESSIONAL EDUCATION

 

 

Wachovia Banking Operations Management Training Program:

Relevant Coursework:  Business Writing, Time Management, Budget Preparation/Financials, Supervision, Service Recovery, Project Management, Managing Performance, Interviewing and Selecting, Leadership, Situational Analysis Preparation, Project Planning, Customer Service, Credit Operations, Investment Services, 4/1998, 480 hrs.

 

USDA Forest Service Training:

Healthcare Provider, First Aid/ CPR/AED Infant CPR/Environmental, 06/2004, 8 hrs.

S-258 Incident Communications Technician (COMT), 04/2003, 40 hrs.

COR/COTR (Contracting Office Representative) Level I/II, 01/2003, 40 hrs.

 

 

U.S. Military Service Information AND TRAINING

 

 

07/1973 to 07/1993, U.S. Army, Honorable Discharge. 

Security Clearance:  Secret (approved for TS/SCI but not read on due to retirement).

 

Military Training, geared to enhance management and leadership skills:

United States Army Infantry School-Airborne, 04/1989, 3 weeks.

CIE Operations Noncommissioned Officer Advance, 09/1988, 18 weeks.

Technical Instruction Geared to Enhance Readiness, 12/1984, 40 hrs.

Canadian Forces Armored Vehicle Drivers, 03/1983, 4 weeks.

 

 

TECHNOLOGY EXPERIENCE

 

 

Software Experience - Microsoft Word, Excel, Power Point, Outlook.

Hardware Experience - High Speed Scanners, Desk Top Scanners, LAN/WAN Hardware, Network Equipment.

Operating Systems - Microsoft Windows, Internet.